What information do we collect?
At Berkey Water we collect information whenever a customer registers on the website or whenever they place an order. Visitors who choose to can visit our site anonymously, but those who place an order or register will be required to give specific information, including (but not limited to) name, e-mail address, phone number, mailing address, and credit card information. If you are purchasing a gift for a friend or family member we will also require specific information about the recipient of the gift, but this information is not used for marketing purposes.
Cookies are a way of making a browsing experience on the internet much more enjoyable. They are small files that are transferred to a computer’s hard drive which allows that website and browser to remember information, such as specific preferences that you have made clear on the website. Cookies are a way to help us to make your browsing experience more enjoyable as well as a way to give us aggregate data about the traffic on our site. This enables us to provide our future customers with better experiences and tools on our website.
Your computer will warn you if there is a cookie being sent unless you choose to turn this warning off. If you choose to not accept cookies you may not have access to certain features on the website. If this happens you can choose to place your orders over the phone through contacting customer service.
At times we may contract with a third-party service provider in order to help us to provide a better browsing experience for our customers utilizing the information gathered through cookies. These third-party providers are not permitted to use any of the information collected except to help us to improve our website and our business.
How else do we use customer’s information?
Our main purpose in collecting information from our customers is in an effort to provide them with the best browsing and ordering experience possible. Any information that is collected when you place an order, register, or enter a contest is only used to provide better service and to process transactions more quickly, or to administer a contest.
Is the information sold?
At Berkey Water we promise to never sell, trade, or transfer personally identifiable information about our customers and website visitors to outside parties. We may release your information when compelled to do so by law, or in order to protect the rights of Berkey Water or the rights of others, or if safety is an issue. It is important to note that non-personally identifiable visitor information may be given to third-parties for marketing or advertising purposes.
Why do we have third party links on our website?
At Berkey Water customer service is one of our main goals, which is why we may include third party links on our website. These third party sites have their own independent privacy policies and we have no responsibility or liability for the activities or content on these sites. We always want to protect the integrity of our site, as well as to keep our customers happy, and so we do request that our customers send us feedback on these linked sites if they have any sort of problem with them.
Can clients opt-out?
If you are no longer interested in working with Berkey Water it is possible to remove a vast majority of your information from our website. Note, however, that we may maintain information about individual sales transactions for our records. If you are interested in opting out from Berkey Water’s website, please contact our customer service department.